Residence Inn by Marriott Virginia Beach Town Center

Nice rooms. Great staff. The breakfast was above average for a hotel. Items were kept stocked until the end of the time. There was some variety from day to day. The room on the inside was very quiet, even though we were near the elevator and the hotel was sold out some nights. My only complaint was that we were on the street side and at night the street noise could be disturbing

I am currently staying here, have 2 days left of my stay! Usually we stay water front but we decided to do something different and this hotel has not disappointed! This will be our forever VA Beach hotel. Conveniently located with in 15 mins of everything you could want/need. The staff are so nice, kind and fun! The entire hotel is nice and clean! Just amazing can't say enough

Just in from the airport. It's 12:35am. I rang the doorbell about 4 times. No one came. I tapped on the window. No one came. Finally after the 5th buzzer someone came to the door. Person on duty had an attitude. What can I help you with. I have my luggage in hand. I said I'd like to check in. Upon checking in, I had questions. The lady obviously didn't know the answers and she got agitated and refused to help me. She told me their policy has been the same. While this establishment may have the same policy, all Marriotts must not, I just left one and the check-in process was different which caused the questions. Instead of trying to help, she just said she would not go "back and fourth with me." I am not a child. It's okay to admit you don't have the answers. A guy came out the office and cancels my reservation after charging my card. He did not have a conversation with me. He would not give me a receipt or prove cancellation. Which triggered me calling the police. I'll assume he was the manger, if the manager acts this way, I'm sure the staff up under him does. It just trickles down. I am typing this review as I am waiting on the police. I don't mind leaving. It's probably the best since the staff cannot answer basic questions about the credit card policy and the staff is super aggressive and rude. I DIDN'T FEEL SAFE. The fact that they were sitting there in the office listening to people knock at the door and tap on the glass is crazy. The guy calls "HR" at 12:40am "ish" and while I'm talking to the police telling them I just want confirmation for the cancellation because she did swipe my card. They cancelled my reservation, not me. They also refused to give me proof. The guys proceeds to tell me I know their policy. I told him I don't. He said yes you do. I'm not sure why he wanted to argue. Very confrontational staff. I'm not sure who he thought I was, I'll assume he thinks everyone looks the same or acts the same. Maybe he's done this before. Seems like a power trip. Edited. Anyway. I've made it to my Hilton. Nice staff here. I hope you all have a better experience than I did. Please be safe with the staff there.

On our stay this time we must say that The Residence Inn by Marriott in Virginia beach Virginia is the best hotel to stay at while in Virginia, the staff is always friendly and helpful and the breakfast buffet is hot and plenty of choices. The location is great due to its proximity to anything and everything, the outside area with the firepit is spacious and very comfortable. We will continue to stay here while visiting Virginia, great place all around!